Contact us first
To request a return or exchange, email info@holthausenapparel.com with your order number, the item involved and the reason for your request. Please wait for instructions before mailing anything; an unauthorized return may not be received or processed.
Condition of items
Unless an item arrived damaged, defective or incorrect, it must be unworn, unwashed and unaltered, with its original tags and packaging. Some items may be final sale or ineligible for hygiene or other reasons; any such restriction should be shown before purchase. This does not limit rights that cannot be excluded under applicable law.
Damaged, defective or incorrect orders
Contact us promptly after delivery and include clear photos of the item and packaging. Once reviewed, we will provide an appropriate resolution, which may include a replacement, exchange or refund.
Refund timing
Approved refunds are issued to the original payment method. Original delivery charges and return shipping may be non-refundable unless the item was damaged, defective or incorrect. Your financial institution may need additional business days to post a credit.